Terms of Service

These terms apply when you use Public: the website at public.reviews, every business page on it, your account, the business dashboard, embeds and the developer API (together, the “Service”). Public is run by Original Ltd Co. (“we”, “us”), the team behind Pop Site. By using the Service, you agree to these terms.

1. Your account

Searching and reading reviews needs no account. To write a review or manage a business, you sign in with Google. You must be at least 16, use your own Google account, and keep it secure. You're responsible for what happens under your account. One person, one account: don't create accounts to get around these terms.

2. Writing reviews

Reviews only work if people can trust them. When you write one:

• Base it on your own genuine experience with the business, and keep it honest and accurate.
• Write only one review per business. You can edit or delete it anytime.
• Don't review a business you own, work for or manage, or one you compete with.
• Don't accept payment, discounts or anything else of value in exchange for a review, or for a positive one.
• Don't post anything illegal, hateful, harassing, sexually explicit, or anyone's private information.

Your review is public, together with the name and picture you choose. Your email address is never shown. You can also add a business that isn't listed yet; give its real name and website.

3. Your content and our license

You own your reviews. You give us a worldwide, non-exclusive, royalty-free license to host, display, distribute and format them on the Service, including on the business's page, in rating badges and review feeds that businesses embed on their websites, and in search results. This license ends when you delete a review, except for copies kept for a short time in backups or where we need them to meet legal obligations.

4. Moderation

Anyone who manages a business can report a review they believe breaks these terms. Reported reviews stay live while we look at them. We remove reviews that break these terms and may suspend accounts that do. Nobody can pay to remove or change a review, and claiming a business doesn't give you control over its reviews. If you think we got a decision wrong, email hi@pop.site.

5. Claiming a business

To claim a business, you must be authorized to act for it, and you must prove it by signing in with an email on the business's domain, adding a meta tag, or adding a DNS TXT record. A claimed business gets the Verified tag and can reply to reviews publicly as the business. Replies must follow the same rules as reviews: be honest, don't harass reviewers, and don't share their personal information. We may remove a claim that was made without authority.

6. Billing

Claiming a business costs $39 per year, per business, and includes every business feature. Editors you invite to help manage a business are $9 per month each, per business, and pending invites count. Prices are in USD, payments are processed by Stripe, and subscriptions renew automatically until you cancel. If we change prices, we'll tell you before the change applies to you.

You can cancel anytime. A canceled claim stays active until the end of the year you paid for. After that, management features turn off, but the business page, its reviews and their history stay on Public, and you can renew anytime. Fees already paid aren't refunded, except where the law requires.

7. Embeds and the developer API

Claimed businesses can show their rating badge and review feed on their own websites. Don't alter embeds to misrepresent your rating or reviews. A review feed may show only reviews of 4 stars and up; every review still stays on your Public page.

With the developer API you can send review invitations. When you do:

• Invite only real customers who have actually used your business, and have a lawful basis to email them.
• Invite customers regardless of whether you expect a good or bad review, and don't offer incentives for reviewing.
• Keep your API keys and webhook secrets confidential. You're responsible for requests made with your keys.
• Don't try to get around rate limits or the limit of one invitation per customer email every 30 days.

8. Acceptable use

Don't use Public to:

• post fake reviews, or manipulate ratings by any means;
• impersonate a person or business, or claim a business you aren't authorized to represent;
• scrape the Service in bulk, or interfere with or overload it;
• spam, phish, spread malware, or break the law.

9. Suspension and closing your account

We may remove content, claims or accounts that break these terms or put people or the Service at risk. Where we reasonably can, we'll tell you first. You can stop using Public and ask us to delete your account at any time by emailing hi@pop.site.

10. Disclaimers and liability

Reviews are the opinions of the people who wrote them, not ours, and we don't verify every claim in them. The Service is provided “as is”, without warranties of any kind, to the extent the law allows. To the extent the law allows, we aren't liable for indirect or consequential losses such as lost profits, and our total liability is limited to what you paid us in the 12 months before the claim.

11. Changes to these terms

We may update these terms as Public changes. We'll post the new version here, update the date above, and let you know about significant changes. Using the Service after an update means you accept the new terms.

12. Contact

Questions? Email hi@pop.site. See also For businesses.